ICCA’s Africa Focus; a chat with Marta Gomes

Having served and still serving the International Congress and Convention Association (ICCA) in various capacities and in different countries, Marta Gomes, president of the ICCA Board and deputy executive director […]

The Essence of Customer Service- Mike Tavares

A while ago, I had the pleasure of lecturing the Master students at the International School of Hotel Management, Les Roches Marbella in Spain. Whilst on the Rooms Division Management […]