Pan-African carrier, Ethiopian Airlines, has won the ‘Customer Choice Airline of The Year Award’ at the just-ended National Customer Service Awards held in Accra.
Ethiopian beat off stiff competition from other renowned international airlines operating in the country based on customers’ appreciation for Ethiopian’s on-board and on-ground service, on-time performance and its key role in helping bring Ghanaians stranded abroad back home at the height of the current pandemic.
Area Manager of Ethiopian Airlines, Yemesrach Alemayehu, noted that the award affirms the airline’s high quality of service and shows that Ethiopian is a customer-focused airline with a global service delivery standard.
“The award will encourage all of us at Ethiopian Airlines to do more, continuously improve our customer service, and remain the leader in customer service in the country. Our Accra-Lomé-New York service launched in October presents another fine opportunity to delight our Ghanaian customers both on-board and on-ground,” Ms. Alemayehu said.
Asky and Ethiopian Airlines, on October 15, 2020 started its Accra to New York via Lomé flights. The service offers the travelling public more options between Accra and the USA.
The new service is operated 3x per week on Saturdays, Mondays and Wednesdays. This compliments the Asky/Ethiopian existing 4x weekly flights between Accra and Newark via Lomé.
Ethiopian has also taken delivery of two Airbus A350, one of the new planes from French aircraft manufacturer Airbus, to better serve its passengers in its home region and abroad. This brings to 16 the number of A350 planes in Ethiopian’s fleet.
The planes are all configured to accommodate 30 business class passengers and 318 economy class passengers.
Ethiopian’s commitment to Ghana was evident in its excellent display of courage and determination in the fight against the COVID-19 pandemic as well as the role the Prime Minister of Ethiopia played in the coordination and distribution of COVID-19 materials across the African continent.