Guest Contact Center Officer at Air Seychelles

5 months ago
  • Name of Business: Air Seychelles
  • Job Description: Guest Contact Center Officer
  • Skills and Experience: Graduate of a post-secondary institution with IGCSE/O Level, Math and English
  • How to Apply: lwong@airseychelles.com

RESPONSIBILITIES
Attend customers promptly and efficiently with flight bookings and enquiries made in person, by telephone via our call center, or email whilst offering first-class customer service to ensure positive travel experience.

Act as primary contact to customers traveling on Air Seychelles flights and on domestic and international routes, and with other airlines.

Provide support for online booking for domestic and international travel based on reservations and issue tickets accordingly. Plan routes, itineraries and compute fares and fees.

Manager Reservations queues on a daily basis and maintains each queue to under 10 a day.

When assigned to Web Email duties: respond to any Web email queries as per the approved Service Level Agreements; priorities in “rescuing” online bookings as priority duty; respond to any emails accordingly.

When assigned to Call Center: to meet all Air Seychelles customer service standards in phone answering conversation management and information delivery;

When assigned to Front Line desk duties: to meet the Air Seychelles standard in staff presentation, office presentation and courtesy protocols

QUALIFICATION AND SKILLS
Graduate of a post-secondary institution with IGCSE/O Level, Math and English.

Minimum 2 years relevant working experience in a similar role.

Must be honest & trustworthy and able to work in a team and under pressure.

Must be able to work within tight schedules, during weekends and public holidays.

Must be proactive, thorough and dependable, customer-friendly and service-oriented.

Computer literate ability to use Microsoft Office Suite.

Excellent interpersonal competencies – able to effectively communicate and interact with third parties and colleagues

Read more here

This job is Expired

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